Shipping Tiers

Shipping costs are calculated based on your order value and destination and are always displayed at checkout before completing your purchase.

As international shipping costs have increased in recent years, we offer subsidized shipping tiers to keep ordering from Northern Hatch as accessible as possible.

This means that the more you add to your order, the lower the shipping cost becomes — with free shipping available in most regions once a certain order value is reached.

This allows us to keep product prices fair while still offering reliable international delivery.

Examples of shipping tiers based on order value:
Shipping tiers vary slightly depending on destination country and currency.
Final shipping cost is always displayed at checkout.

EU

• €0-€28 - €13 shipping
• €28-€46 - €9 shipping
• €46-€93 - €7 shipping
• €93+ - Free shipping

United Kingdom

• £0-£20 - £10 shipping
• £20-£30 - £9 shipping
• £30-£48 - £7 shipping
• £48-£70 - £5 shipping
• £70+ - Free shipping

Canada

• $0-$40 - $21 CAD Shipping
• $40-$50 - $16 CAD Shipping
• $50-$80 - $12 CAD Shipping
• $80-$146 - $10 CAD Shipping
• $146+ - Free Shipping

United States
All U.S. orders are shipped PDDP (Postal Delivery Duties Paid), meaning all import duties and customs fees are included and prepaid. You will not receive any additional charges from customs or the carrier upon delivery.

• $0-$45 - $19 shipping
• $45-$65 - $15 shipping
• $65-$110 - $10 shipping
• $110+ - Free shipping

Australia

• $0 - $41 - $21.00 shipping
• $41 - $51 - $16.00 shipping
• $51 - $82 - $13.00 shipping
• $82 - $149 - $10.00 shipping
• $149.00+ - Free shipping

Japan

• ¥0-¥4,266 - ¥2,125 shipping
• ¥4,267-¥6,493 - ¥1,919 shipping
• ¥6,494-¥10,262 - ¥1,507 shipping
• ¥10,263-¥15,248 - ¥1,079 shipping
• ¥15,249+ - Free shipping

Delivery Times

Delivery times vary depending on the destination and are displayed at checkout before you complete your purchase.

All orders are shipped with PostNord, a fast and fully trackable shipping service. For international deliveries, PostNord transports the shipment from us and then hands it over to the local postal operator in the destination country for final delivery (for example USPS in the United States). The same tracking number is used throughout the entire delivery process.

Once your order has been dispatched, you will receive a tracking link via email allowing you to follow the delivery.

Delivery times provided at checkout are estimates only. We are not responsible for delays caused by circumstances beyond our control, including but not limited to carrier delays, customs processing, weather conditions, or other unforeseen events.
This does not affect your statutory rights under applicable consumer protection laws.

Right of Withdrawal & Return Policy

In accordance with EU consumer protection legislation, you have the right to withdraw from your purchase within 14 days from the day you receive your order, without providing any reason.

To be eligible for a return, the product must be returned in the same condition as received and in its original, unopened packaging.

To exercise your right of withdrawal, please contact us via the contact form and include your order number in the message. We will provide you with return instructions and the return address.

Once we have received and approved the returned item, the refund will be processed to the same payment method used for the original transaction, without undue delay.

Return Shipping Costs

Unless otherwise stated, the customer is responsible for the cost of return shipping.

If the return is due to a faulty, damaged, or incorrect item, we will cover the cost of return shipping in accordance with applicable consumer law.

Transport Damages

We take great care in packing every order to ensure it arrives in good condition.
However, damage may occasionally occur during transportation.

If your package is damaged upon delivery, please follow the steps below:

1. Inspect the package upon receipt.
   If visible damage to the outer packaging is present, ask the service point or carrier to note the damage before accepting the delivery.

2. Document the damage.
   Take clear photos of both the outer packaging and the damaged product.

3. Contact us without delay.
   Email the photos together with your order number to info@northernhatch.se and we will assist you in handling the matter with PostNord as efficiently as possible.

4. Retain all packaging materials.
   The carrier may require inspection of the shipment as part of the claims process.

We want you to feel secure when shopping with us.
If an issue arises during delivery, we will always ensure that it is handled in accordance with your legal rights and with minimal inconvenience to you.

Questions

If you have any questions regarding shipping, returns, or your statutory rights, please contact us via the contact form. We are happy to assist you.